CONTACT / FAQ

poenaexcess@gmail.com

4859 Michigan Ave
Detroit, Mi
48210
Call or Text 313-471-4254 for hours / appointments


Shipping:

All orders will be processed within 3 business days upon payment approval, excluding holidays.

Free shipping on Domestic Orders over $150.

All domestic orders are shipped via USPS.

If customers are shipping outside of the U.S. all additional taxes and fees are the responsibility of the customer. This can range from 20% to 40% of the order value.

Items will ship from Detroit, Michigan (United States).

Orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses.

We are not responsible for any lost or stolen merchandise incurred upon shipping.


Returns:

We will accept returns on new items within 14 days of delivery date.

All items must be returned in original unworn condition with original tags and packaging.

In order to initiate a return please email info@poenaexcess.com with your order number and reason for the return. We will respond to and confirm you request with return instructions within 1-2 business days.

Please note shipping fees are nonrefundable, sale items, and vintage / archival items are sold as is and are not eligible for returns.